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Nancy J. has over 8 years of work experience. Nancy began their career in 2013 as a Customer Service at PT Bank Central Asia Tbk. In 2015, they moved to HappyFresh as a Customer Service Representative. In 2016, they joined ShopBack as an Executive Office Assistant and a Senior Customer Experience. Her role included maintaining a positive attitude, responding to customer inquiries, and communicating with customers through various channels. In 2019, Nancy joined Chope as an Operations Executive, where they were responsible for onboarding new restaurants, filling in content information, setting up reservation and walk-in management tools, editing pictures and menus, handling client queries, and training new team mates. In 2022, they joined Wagely as an Operations Manager and a Senior Operations & Account Executive.

Nancy J. attended Binsus Senior High School from 2008 to 2011, where they studied Science. Nancy then attended the University of Trisakti from 2011 to 2013, where they were awarded a BCA Scholarship in Accounting. Nancy also holds a certification as a Customer Service Officer from PT Bank Central Asia Tbk.