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Hajar Jaouate has been a Conseillère commerciale at Wafasalaf since March 2016, where responsibilities include managing after-sales service cases and ensuring timely handling of complaints. Hajar also held the position of Chargée de clientèle, focusing on customer acquisition, maintaining lasting client relationships, and verifying documentation for credit approvals. Prior to this, Hajar worked as a Conseillère clientèle at Phone Group from October 2015 to March 2016, providing service excellence by addressing customer inquiries and expectations. Hajar holds a Certificat de formation générale in Expertise comptable from Groupe ISCAE (2019-2020), a Licence in Gestion from the Faculté des sciences économiques juridiques et sociales de Ain Sebaa (2012-2015), and a Baccalauréat en sciences économiques et gestion from Lycée Ibno Mandour (2011-2012).