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Rajib Dey is an experienced operations and business analyst professional with a robust background in technical support and project management. Currently serving as a Senior Operations Lead and L3 Support at Vyom Labs since December 2021, Rajib excels in coordinating with engineering teams to resolve technical queries and enhance customer satisfaction. Rajib's previous roles include Project Lead at Oki India and Senior Service Manager at Forbes Technosys Limited, where responsibilities encompassed managing after-sales support and service operations across various business verticals. Additional experience as Regional Service Manager at Capital Business Systems involved overseeing a large team for technical support across multiple regions. Rajib's career foundation includes positions such as Service Manager at Adtech Systems, Operation Lead at Aurionpro, and Senior Service Lead at Smartchip Enterprise. Educational qualifications include a Master of Computer Applications from the National Institute of Electronics & Information Technology and a Post Graduate degree in Computer Applications from Jadavpur University.