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Shay Phelps is a Senior Support Analyst at Vyne Medical, specializing in resolving escalated support cases and facilitating product implementations for clients. With a focus on effective communication and documentation, Shay collaborates with Technical Services and Development teams to enhance product features and ensure seamless onboarding and support for new clients. Prior experience includes roles as a Client Support Representative at HNI Corporation and Technical Support Analyst, where Shay provided comprehensive technical assistance for PC and mobile device issues. Shay's career began as a Cashier Supervisor at Riverside Casino & Golf Resort®, contributing strong supervisory and customer service skills. Shay holds an Associate of Arts and Sciences degree in Information Technology from Eastern Iowa Community College.