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Benjamin Jr. Buena has over a decade of experience in the BPO industry, currently serving as Operations Manager at VXI Global Solutions, LLC, where expertise in expanding AT&T Tech has been demonstrated. Previous roles include Supervisor - SME Team Lead, where leadership skills were utilized in managing site support groups, and Supervisor - Team Leader, facilitating project-based assignments and team operations. Initial career beginnings included positions such as Uverse Technical Support Representative at Convergys and Technical Support Representative at Sitel. Benjamin also has experience in management as a Hotel Manager and entrepreneurship as a Business Owner. Educational qualifications encompass a Bachelor of Science in Business Administration with a focus in Marketing and a Bachelor of Science in Nursing, both from the University of the Cordilleras.