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Diana Tomalá possesses extensive experience in business analysis and systems support within the medical sector, specifically at VIP Universal Medical Insurance Group, Ltd. (VUMI) since October 2018. In various roles, including Business and Systems Analyst and Senior Business Analyst, responsibilities have included managing software application incidents, identifying improvement opportunities, leading business analysis processes, documenting business requirements, and collaborating with multidisciplinary teams to ensure project success. Prior experience includes an internship at MedicalPlus, focusing on supplier relations and inventory management. Diana Tomalá holds a degree in Business Administration with a specialization in Marketing from Universidad Politécnica Salesiana, obtained between 2014 and 2019.