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Guilherme Vogel Satyro possesses significant experience in product support and project management, currently serving as Head of Product Support at VTEX since August 2019, where responsibilities include problem resolution and collaboration across various teams to enhance product features and improvements. Previously, Guilherme held project management roles at Vinci Agência Digital, leading project planning and execution, and worked as a developer utilizing front-end technologies. Earlier experience includes engineering roles involving the sizing of cathodic protection systems at IEC and internships focused on electrical engineering tasks at CPRM and UFRJ. Guilherme holds a degree in Electrical Engineering from Universidade Federal do Rio de Janeiro and a Project Management Specialist certification from PUC Minas.