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Brandon Reeder is an experienced professional in information technology and customer support, currently serving as a Network Operations Center Technician and Senior Service Desk Technician at Voyatek since December 2020. Responsibilities include managing infrastructure services, creating and updating knowledge base articles, conducting network performance analysis, and supporting the Maryland Department of Health's LTSS website and IVR system. Prior roles include Sales Team Lead and Wireless Specialist at Cellular Sales, where Brandon led initiatives to drive store traffic and mentored new hires, as well as a Telecommunications Administrator at the American Red Cross, facilitating communication solutions for end-users. Brandon's foundation in technology was further developed through a student program at Year Up, which included IT training and coursework for college credits at Northern Virginia Community College.