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Renee Rancourt is an experienced Senior Business Analyst currently employed at Voya Financial since April 2014, following a rebranding from ING, where Renee held the same title from June 2007 to April 2014. Prior to this, Renee worked as a Business Analyst at ING from June 1999 to June 2007, focusing on managing enhancements for Customer Contact Center applications, and as an Expense Management Analyst at Aetna from January 1994 to June 1999, overseeing the IT Empire Time Reporting System. Renee obtained a Bachelor of Science degree in Business Management from Central Connecticut State University between 1984 and 1988.