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Andries Coetzee is a seasoned professional with extensive experience in quality assurance and IT service management. Currently serving as the Quality Assurance Manager and Head of Quality Assurance at Vox Telecom since January 2019, Andries previously held multiple managerial roles at Dimension Data from April 2008, including MEA ITS ISO Quality Manager, where responsibilities involved implementing ISO 9001:2015 certification and improving IT service quality in accordance with ISO 27001/2. Prior positions include ISO Quality and Compliance Manager, Service Fulfillment Data Governance Manager, Data Owner for IT Outsourcing, Service Level Manager, and Service Desk Manager. Earlier career experience includes a position in the Service Desk at SA Post Office from 2000 to 2008. Andries Coetzee completed education at Brandwag High School in Benoni.