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Syed Shahnawaz has a strong background in telecommunications, with experience in various roles and companies. Syed started their career in 2005 as a Network Support Engineer at Netsat (Private) Limited, where they were responsible for deploying and maintaining projects based on voice, data, wireless, and security networks. Syed also coordinated with clients for network infrastructure analysis and solutions.

In 2010, Shahnawaz joined Emirates Integrated Telecommunications Company (DU) as a Network Engineer (Voice). Here, they were involved in IPT setup and migration to the HUCS platform, managing approximately 35,000 IP phones. Syed provided post-migration support to resolve customer complaints.

In 2012, Shahnawaz moved to VOSS as a Solutions Engineer, where they provided reactive and proactive on-site/remote support to customers DU and Ooredoo. This role allowed him to further develop their problem-solving and customer service skills.

Overall, Shahnawaz's work experience showcases their expertise in network infrastructure, project management, and customer support in the telecommunications industry.

Syed Shahnawaz began their education in 2003, where they pursued a Diploma of Associates Engineer in Information Technology from the Sindh Board of Technical Education. Syed completed this program in 2005. Following this, from 2005 to 2007, they attended Karachi University as an ex-candidate and obtained a Bachelor's degree, although the field of study is not specified.

In terms of additional certifications, Syed Shahnawaz has obtained various certifications in the field of networking. These include Advanced Wireless LAN for Field Engineers (AWLANFE), CCIE Voice (written), Cisco Certified Network Associate (CCNA), Cisco Certified Network Associate Voice (CCNA Voice), Cisco Certified Network Professional (CCNP), Cisco Certified Voice Professional (CCVP), and Juniper Networks Certified Internet Associate (JNCIA). However, the specific institutions and dates of obtaining these certifications are not provided.