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Who We Are  

 is a purpose-driven company on a mission to save families from cancer. Cancer cases are rising each year; one in eight women will be diagnosed with breast cancer during their lifetime and many are being diagnosed at younger ages. Our world-leading AI-enabled software helps identify people at risk of breast and other cancers to get them on personalized care paths that include additional imaging, genetic testing, risk-reducing medication, surgical intervention, or lifestyle changes.  

Volpara is a Microsoft Healthcare and Life Sciences Partner. 2,000+ health facilities use our software for early detection of breast cancer, including top US cancer screening centers.  We are the global market leader in our space, so come join us and join the fight against cancer!  

Who You Are  

We are seeking a highly skilled and experienced Technical Success Manager to join our team at Volpara Health. A technical success manager helps customers succeed with products by providing technical support, project management, and consulting.  The main goal of this role is to provide consulting services to help our customers optimize their Epic implementation in order to support a robust risk assessment program that delivers clinical, financial, and operational outcomes. The ideal candidate will have a strong understanding of clinical workflows, project management skills, understands hospital operations, and significant Epic experience. Additionally, experience in radiology, oncology, or breast imaging services is highly preferred. 

What you will be doing:

Customer Success and Collaboration 

• Work with customer success managers to implement and optimize solutions.

• Collaborate with cross-functional teams to address customer concerns and improve product functionality.

• Compile and analyze customer feedback to identify areas for improvement and make recommendations.

Solution Development and Implementation 

• Work with Volpara subject matter experts to develop tailored solutions and project deliverables based on client requirements.

• Develop a strategic technical plan tailored to achieve clients' top goals.

• Guide customers on how to configure, customize, and optimize Epic modules, tools, and interfaces.

• Guide customers on creating and optimizing patient history questionnaires in MyChart.

• Assist in the creation of technical documentation and training materials for clients.

Troubleshooting and Technical Support 

• Troubleshoot, resolve, and triage technical issues.

• Provide technical advice to customers.

• Assist in the implementation and onboarding process.

• Provide technical support to clients.

What you will bring to the role:

• Bachelor's degree in Computer Science or related field

• Extensive Epic experience

• Strong project management skills

• Excellent communication, writing, and interpersonal skills

• Proficiency in technical tools such as HTML, SQL, XML

• Ability to analyze and address customer feedback

• Proof of COVID 19 vaccination required, except in limited circumstances where a legally recognized medical or religious exemption may be able to be accommodated.

• Experience in radiology, oncology, or breast imaging services is preferred.

• Must be willing to travel up to thirty percent (30%) of the time.

What you will receive:

Salary range: $105,000 – 120,000 per year, full time equivalent, plus the opportunity to participate in a Short Term Incentive program (up to $30,000 on target). Benefits include the option to participate in medical, dental, vision, life and disability insurances; a 401K plan with a company match; and generous paid time off.

Other things to note:

• This role will be hybrid if the successful applicant lives within commuting distance of our US office (Lynnwood, WA). For candidates outside this location, the role will be fully remote.
• Candidates must currently have the right to work in the United States to apply.
• We are an Equal Employment Opportunity employer. We will endeavor to fill vacancies with the candidate who is the best fit for the role, without regard to gender, marital or family status, religious or ethical belief, race, ethnic or national origin, disability, age, political opinion, employment status, sexual orientation, military status, or any other status protected by law.