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Nkosinathi Ngcala is an experienced IT professional currently serving as the IT Service Transition and Design lead at Volkswagen Group Africa since June 2023, where responsibilities include overseeing service transitions and developing risk management strategies. Prior to this role, Nkosinathi held multiple positions at Airports Company South Africa, including Lead IT Systems Integration Specialist and Junior Systems Administrator, focusing on systems integration, asynchronous messaging architectures, and network management. Nkosinathi's earlier experience includes a role as IT Applications Support and as a C# Junior Developer at Mentec Foundation NPO. Educational qualifications include ongoing studies in Digitalisation in the 4th Industrial Revolution and Artificial Intelligence & Machine Learning for Business Leaders at MANCOSA, along with a degree in Information Systems Management from the University of Cape Town and a National Diploma in Information Technology from Walter Sisulu University.