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Louise Faith Agapin is a seasoned technical and customer support specialist with extensive experience in VOIP and cloud services, currently working at VOIPO.com since June 2014. Previous roles include records support specialist and virtual assistant at Outsource2Go, and product support analyst at Workato, where technical troubleshooting and customer assistance were key responsibilities. Earlier positions at Concentrix involved providing support for VOIP, cable, and internet services, while work as a product engineer and trainer at Allegro MicroSystems included the development and delivery of training programs for technicians and engineers. Louise holds a Bachelor of Science in Electronics and Communication Engineering from the University of St. La Salle - Bacolod, earned between 2001 and 2006.