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Ruhul Ahmed is an accomplished professional with extensive experience at Vodafone since March 2008, currently serving as Head Of Customer Care, where a three-year strategy was formulated to establish a digital contact centre, transforming it into a profit centre while enhancing customer experience through various digital platforms. Prior roles at Vodafone include Channel Operations Manager, where efforts were focused on optimizing user experience and sales, and Trading Manager, responsible for leading regional teams across 100+ retail stores in Greater London. Additionally, Ruhul contributed as a Retail Transformation Consultant in Ghana, developing new practices for improved customer service and revenue growth. Early career experience includes roles at Relay and Sainsburys, starting in September 2000 as Project Manager and progressing to General Store Manager and Deputy.