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Marin Sheldija is an experienced professional in customer operations and commercial management, currently serving as the Commercial Operations Director at Vodafone since October 2019 and previously as the Head of Customer Operations. With a robust background in customer care management at Deutsche Telekom from July 2012 to September 2019, Marin oversaw various aspects of customer support and operations. Earlier roles include Project & Development Manager and Account Manager at Teleperformance Albania, focusing on best practices, training, and client relationship management. Marin's career began at ecare CRM Business Solutions in a complaint office role. Educational qualifications include a degree in Foreign Languages and Literature from Sapienza Università di Roma and participation in leadership development programs.