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Sachin Gopal Sharma is a seasoned professional in the telecommunications sector, currently serving as the Head of Customer Experience & Quality Assurance at Vodafone Idea Limited since September 2018. Sharma has a strong track record of enhancing customer experience and driving significant improvements in key performance metrics, including NPS leadership and customer acquisitions. Previously, Sharma held various strategic roles, including Lead Product Marketing for the Postpaid business at Vodafone Idea and Assistant General Manager at Idea Cellular, where revenue contributions from value-added services were notably increased. Additional experience includes roles at Tata Teleservices and Idea Cellular, focusing on product pricing, customer engagement, and lifecycle management. Sharma's educational background includes certifications in Business Analytics from the Indian Institute of Management, a post-graduate diploma in international business from Delhi University, and a Bachelor of Technology in Electrical, Electronics, and Communications Engineering.