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Viktoria Heinrich is an experienced professional in customer experience management, currently serving as the Head of Customer Experience Management at skillsforwork since January 2023. Prior to this role, Viktoria held multiple positions at VNR Verlag für die Deutsche Wirtschaft AG, including Head of Customer Experience and Produktmanagerin, starting in March 2011. Viktoria's educational background includes a Bachelor of Arts degree in Deutsche Sprache und Literaturwissenschaften & Klassische Literaturwissenschaften from the University of Cologne, completed in March 2011, and a Verlagskauffrau qualification from Erich Schmidt Verlag, achieved in July 2007.