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Tom Watsham is an experienced professional in digital customer service and operations management, currently serving as the Digital Customer Service Manager at Vivobarefoot since July 2023. Prior to this role, Watsham held positions at Samsung Electronics as eCommerce Care Manager and at Winning Moves UK Ltd as Head of SOP. With extensive experience at LEGO Group from December 2014 to September 2021, Watsham managed a global VIP program and supported various operations while overseeing an international team. Previous roles include Vendor Relations Specialist at Barclays Direct and Customer Service Team Manager at ING Direct, where Watsham focused on performance management and team development. Educational credentials include an AVCE Business Double ICT Single Award from The Henley College.