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Karen Beddoes Assoc CIPD is an experienced Operations Manager at Vitality, a position held since November 2020. Prior to this role, Karen had a prominent career at The Co-operative Bank plc, where from November 2003 to June 2020, roles included Redress and Remediation Team Leader, Customer Service Team Lead, Customer Relationship Management Team Lead, Complaint Quality Change Lead, and Relationship Banking Team Leader. Throughout these positions, Karen demonstrated strong leadership, coaching, and development abilities, managing teams of various sizes and successfully implementing projects that met regulatory standards. Karen obtained a Diploma Level 5 in Human Resources Management and Services from Avado in 2020 and is accredited in Leadership and Management through the TLSA programme.