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Jos Gilvear is an accomplished technology operations leader with extensive experience in IT service management and cloud strategy. Currently serving as Head of Technology Operations at Vitality since February 2022, previous roles include IT Service Operations Manager at Allianz Technology, where Jos drove cloud migration as Azure platform Product Owner, and Service Delivery Leader at Flowbird Transport Intelligence, overseeing ITSM practices and business transformation. Additional experiences encompass Head of Service Desk & ITIL at Kier Group, Service Manager at Sunseeker International Ltd, Desktop Engineer Team Lead at BCP Council, GSD Team Leader at JPMorgan Chase, and Support Analyst at Barclays. Jos holds a BSc Hons in Product Design and Innovation from the University of Portsmouth.