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Felicia Pepin is a skilled professional with extensive experience in customer service and hospitality, currently serving as a Cabin Hostess at VistaJet since June 2023. Previous roles include Flight Attendant at JSX, Virtual Senior Service Associate and Virtual Service Consultant at Wayfair, and various positions in retail and food service, such as Educator at lululemon, Customer Service Specialist at DICK'S Sporting Goods, and Barista at Peet's Coffee. Felicia has a background in aviation from Emirates Group as Cabin Crew/Flight Attendant, where strong communication and problem-solving skills were vital for delivering exceptional customer service to a diverse clientele. Educational qualifications include a Bachelor of Science in International Business & Marketing from the Rochester Institute of Technology, complemented by a study abroad experience in Dubai and early studies in Fashion Merchandising at LIM College.