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Leonardo Gallardo's work experience includes a position as a Technical Support Specialist at Vista Higher Learning since October 2018, where they work closely with internal and external technical support teams to resolve customer issues and provide guidance on product and service procedures. Prior to this, they worked at Santillana USA, serving as a Technical Support Coordinator from January 2017 to September 2018, where they managed meetings with VIP clients and acted as a liaison between executives, cross-functional teams, vendors, and clients. Leonardo also held the role of Technical Support Representative from January 2014 to January 2017, assisting schools, teachers, and parents with the purchase and administration of digital products. Additionally, at Santillana USA, they worked as a Production Editor from April 2007 to December 2013, overseeing the pre-press and production of various textbooks and coordinating with international design teams. Prior to Santillana USA, Leonardo worked as an Operation Assistant at Panamericana Formas e Impresos S.A from 2002 to 2006 and as an Electronics Supervisor - Sales Manager at OfficeMax from 1995 to 2002.

Leonardo Gallardo completed their Bachelor of Arts degree in Business Administration from the Universidad de Puerto Rico, where they attended from 1987 to 1991.