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Helga Marie Auran has extensive experience in customer success, communication, and project management, primarily at Visma since August 2010. In the role of Head of Customer Success & Communication, Helga Marie developed strategies to drive growth and maintain a customer-centric organization. Responsibilities included initiating cross-functional improvements, implementing technology for the Customer Success team, and ensuring a data-driven approach to customer journeys. Previous roles at Visma included Head of Customer Communication & Engagement, Community Manager, and Head of CRM department, showcasing a comprehensive understanding of customer engagement and community management. Prior experiences at Thon Hotels and Ving Norge AS enhanced skills in customer service and coordination. Helga Marie's educational background includes studies at Høgskolen i Hedmark and My Travel Service Academy, contributing to a strong foundation in travel and tourism.