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Erica Arvidsson is a Customer Success Manager at Virta Ltd, where responsibilities include developing strong relationships with mid-size and large B2B customers while promoting electric mobility. Previously, Erica served as Head of Customer Success at Greenely, focusing on team structure and KPIs, and as Customer Service Manager at Telinet Energi AB, enhancing customer experience and managing a team. Prior roles include National Customer Service Manager and National Management Executive Assistant at Kuehne + Nagel, with a strong foundation in freight forwarding through internships and training. Erica's educational background includes vocational training in International Freight Forwarding and studies at Umeå University.