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Tasha Fleming is a seasoned professional with extensive experience in customer service and operational management. Currently serving as a Member Service Specialist and Healthcare Consultant at Virginia Farm Bureau since May 2016, Tasha effectively handles customer inquiries and coordinates appointments while showcasing a strong knowledge of insurance products. Previously, Tasha worked as a Senior Operations Associate at MARS & Companies, where the creation and implementation of an Operations Policy & Procedure Manual significantly enhanced efficiency. Earlier experience includes roles as a Substitute Teacher at Shenandoah County Public Schools and a Front Desk Attendant at Holiday Inn Express, contributing to Tasha's well-rounded skill set. Tasha holds a Bachelor of Science in Business with a focus on Hospitality and Tourism Management from Virginia Tech and an Associate's Degree in Information Systems Technology from Laurel Ridge Community College.