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Donna H. Shahan is an experienced insurance professional currently serving as a Casualty Claims Adjuster at Virginia Farm Bureau Family of Companies since April 2022. Prior to this role, Donna worked at The Rockingham Group from March 2010 to April 2022 as a Property & Casualty Claims Specialist, managing complex liability and damage claims, and achieving the highest customer service scores. Donna's career also includes positions at the University of Virginia as an Account Manager & Analyst II in the Insurance Department and as a Medical Coding Specialist at Encova Insurance, where expertise in medical terminology and insurance analysis was developed. Further experience includes working as a Governmental Eligibility Worker at the Virginia Department of Social Services, where qualifications for governmental aid were assessed. Education includes studies at Blue Ridge Community College and Trinity Christian College.