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Randy Fike is an experienced professional in process improvement and quality management, currently serving as Process Improvement Manager at Virginia Credit Union since July 2016. Fike previously held roles such as Process/Project Director at Citizens Bank, where process improvement training and methodologies were implemented, and VP for Quality/Process Improvement at SunTrust, tasked with developing a quality infrastructure in the Foreclosure department. Additionally, Fike worked as a Senior Process/Operations Manager at Capital One Financial Corporation, providing internal consultancy on process improvements. Earlier experiences include leading quality initiatives at YUSA Corporation and addressing customer defects at Honda of America Mfg., Inc. Randy Fike holds an MBA from The Ohio State University and a BS in Mechanical Engineering from the University of Pittsburgh.