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Lottie Longdon is an accomplished Activate Support Engineer at Virgin Media Business, specializing in non-complex activations and despatch since March 2019. Responsibilities include managing installation schedules, ensuring compliance with SLAs, and overseeing PO claims from contract partners. Previously, Lottie served as a B2B Care Advisor, excelling in providing telephone support to SMEs, managing complex billing and technical queries, and achieving notable sales through service. Lottie's extensive experience in bartending and customer service across various establishments has contributed to a strong skill set in relationship building and multitasking. Lottie holds a BA in Music Production from Leeds Beckett University and a BTEC Level 3 in Music Technology from Red Tape Studios.