ÂÜÀòÂÒÂ×

Martyn Jones has extensive experience in application support and customer service within the fitness industry, currently serving as a Senior Application Support Analyst at Virgin Active since February 2010. Previously, roles included Application Support Analyst and Divisional Customer Service Manager, where responsibilities encompassed managing customer experience for approximately 92,000 members across 21 health clubs, handling escalated complaints, and overseeing membership queries. Martyn's background also includes management positions such as Member Services Manager and Service Manager, emphasizing operational efficiency, customer care, and team leadership. Before joining Virgin Active, Martyn worked at Debenhams as a Loss Prevention Officer and Finance Clerical Assistant. Martyn holds multiple relevant qualifications, including a Level 2 in Gym Instruction and an NVQ Level 2 in Operations Management.