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Erika Giusto is an experienced professional currently serving as an Experience Consultant at Virgin Active Italia since July 2021, where responsibilities include welcoming clients and supporting their entire customer experience. Previous roles include Customer Support Specialist at IKEA, specializing in order management and customer assistance, and Specialist at Apple, focusing on enhancing the customer store experience. Erika has also held positions as Production Manager Assistant at Westwing Home & Living Italy, Operation Manager at Gold Black Style, and Concierge at Bulgari Hotel & Resort, demonstrating a strong background in customer service and operations. Erika's early experience includes volunteering with the International Council of Museums and an internship with Chisesidesign. Educational qualifications include a Master's degree in History and Criticism of Art and a three-year degree in Science of Cultural Heritage from the Università degli Studi di Milano.