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Caroline S. possesses extensive experience in IT support and customer service, with a proven track record in various roles across multiple organizations. At V8.TECH, Caroline served as an Analista de TI - NOC, focusing on proactive analysis, database monitoring, and first-level response to customer issues while documenting all actions within ITSM tools. Previous roles include bilingual customer support at Atento Brasil, administrative analysis at Companhia Paulista de Trens Metropolitanos, and technical support at TIVIT, each contributing to a robust skill set in client interaction, problem-solving, and technical troubleshooting. Caroline holds a Bachelor's degree in Information Technology from Univesp Oficial, a degree in Business Management from Faculdade de Tecnologia da Zona Leste - FATEC, and a Technical degree in Information Technology from ETEC Prof. Aprígio Gonzaga.