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The Customer Support and Service team at Viking Pest Control is dedicated to delivering exceptional customer experiences by managing inquiries, scheduling services, and resolving issues efficiently. Service Technicians and Pest Management Technicians provide on-site pest control solutions, while Customer Service Representatives and Dispatchers coordinate appointments and communications. The Escalation Manager handles complex customer concerns, ensuring swift resolution. The Routing Specialist Lead optimizes service routes for timely and effective interventions, and the Service Manager oversees the quality and consistency of services provided. Together, they ensure a seamless and effective pest control experience for both residential and commercial clients.