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Stacey Edlund currently serves as the Customer Service Manager at Viega LLC, a position held since April 2019. Prior experience includes roles as Relationship Manager and Client Onboarding Specialist at Ascent Processing Inc. from April 2017 to April 2019, and Director of Quality, Customer Experience at TSYS from August 2015 to April 2017. At TSYS, responsibilities included partnering with Shared Services Operations and Sales teams to enhance client satisfaction and drive performance, alongside managing the Net Promoter Score (NPS) team. Prior to that, Stacey held the roles of Director of Customer Support and Manager of Application Support at Lanyon from January 2011 to July 2015, focusing on translating business strategies into clear goals, ensuring service level targets, and facilitating business process improvements. Early career experience includes serving as Supervisor of Application Support at The Active Network from December 2007 to January 2011.