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Patrick Lum is an experienced professional in the technology sector, currently serving as a Customer Support Engineer III at Vidyo since September 2022. Prior to this role, Patrick held the position of Platform Solutions Architect at Kaltura from March 2021 to September 2022. Patrick has also contributed to Vidyo as a Developer Advocate from February 2015 to March 2021, showcasing a diverse skill set across customer support, platform solutions, and advocacy in the development community.