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Luis Carranza is an experienced operations and business process management professional with a career spanning over a decade. Currently serving as the Operations Planning Manager at Vida Vacations since October 2018, Luis previously held various managerial positions at Grupo Vidanta, including Customer Care Center Manager and Business Process Management roles from April 2010 to January 2019. Key competencies include business process reengineering, workflow mapping, data analysis using Power BI, and project implementation. Luis also worked as a Business Operations Analyst, focusing on quality control and workforce management. Early career experience includes a role as a Technical Support Engineer at TeleTech. Luis possesses expertise in Cisco Contact Center Portfolio Tools and is an Excel expert, complemented by formal education from Weber State University.