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Charbel Azzi is an experienced Information Technology Specialist currently employed at Vickohm Inc. since September 2022, where responsibilities include managing incident resolutions, performing proactive maintenance, and overseeing IT infrastructure for customers. Previously, Charbel held various roles including System and Network Administrator at BUTEC, Technical Support Advisor at Amgen, and Technical Support at OGERO, accumulating extensive knowledge in server administration and user support. Educational qualifications include a Master of Science in Computer Science and Communication from AUL University and two Bachelor of Science degrees in Information Technology from The Open University and Arab Open University. Additional experience includes freelance technical writing and enhancing Microsoft 365 user satisfaction at Upwork.