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Theresa L. is a Senior ICT Analyst currently serving at the Department of Government Services since March 2023, also holding the position of A/ITSM Delivery Lead. Previously, Theresa worked at the Department of Premier and Cabinet (Vic) as an ICT Analyst from August 2021 to July 2023 and served as a Service Desk Analyst at Cenitex from June 2018 to August 2021. Theresa's career began at Converga as a Data Entry Operator from June 2015 to May 2018. Education includes an ITIL Foundation Certificate in IT Service Management from DDLS and a Bachelor's degree in Game Design from RMIT University, along with high school studies focused on Japanese Studies at Brentwood Secondary College and Killester College.