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Keith R. McFarlane is Chief Technology Officer at Globality, Inc., where he is helping to build the world’s first and only AI-driven services procurement platform. He has spent more than 25 years building software for call centers, customer support organizations, and sales teams, and has applied his knowledge of telecommunications and AI technologies to varied business problems. He has held technology leadership roles at AT&T, Avaya, and Oracle, and has worked within both small and large organizations, consistently driving innovation and championing inclusiveness in the technology sector.