Rachel Goode is an experienced application engineer currently employed at ViaPath Technologies, where responsibilities include maintaining and troubleshooting data feeds and integrations. Prior to this role, Rachel held various positions, including Technical Support Specialist Tier III at ViaPath Technologies, Technical Support Specialist Tier II and Tier I at GTL, and a transcriptionist at Rev.com. Rachel's extensive background in technical support spans multiple companies, with a focus on delivering excellent client service, troubleshooting issues, and coordinating cross-departmental efforts. Additional experience includes roles as a paralegal, payment product expert, route coordinator, receptionist/IT technician, website designer, and night manager. Rachel holds a Bachelor of Science in Information Systems from The University of Texas at Arlington.
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