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Avantha Fonseka is currently a Product Support Engineer at Vetstoria since October 2022, specializing in providing technical support and troubleshooting complex issues for customers. Prior to this role, Avantha served in various customer support positions at HSBC from November 2018 to October 2022, including Webchat Agent, Authorization Staff - Banking Associate, Digital Cards Representative, Customer Service Representative, and Junior Banking Associate, all focused on delivering real-time assistance and addressing customer concerns.