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Francisco Guzman is a Desktop Support Specialist at Veson Nautical since February 2021, responsible for providing tier 1 and 2 support, managing the ticketing system, and overseeing AV equipment in conference rooms, among other IT-related tasks. Previously, Francisco held multiple roles at Century Bank from January 2017 to February 2021, including IT Department Assistant and Electronic Services Specialist, with a focus on technical support and customer service. Experience also includes positions at Verizon Wireless, The Home Depot, and Best Buy, highlighting strong customer service and sales acumen. Francisco holds an Associate's degree in Business Administration from North Shore Community College and a BSBA in Marketing/Entrepreneurship from Suffolk University, and is currently pursuing a Bachelor's degree in Information Technology at the University of Massachusetts Boston.