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Patricia (Trisha) Beardsley, MBA, CSSBB, brings a wealth of experience in business process outsourcing and customer services, currently serving as Director of Business Process Outsourcing at Vertex Inc. Prior roles include Vice President of Customer Services & M&A Integration and Vice President of Customer Programs at Iron Mountain, as well as Director of Customer Implementations. Patricia's career also encompasses a Senior Manager position in the Outsourcing Practice at Deloitte. Educational qualifications include a Master of Science in Industrial Engineering & Operations Research from Penn State University and an MBA from Rider University.