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Heidi Young is a seasoned professional in service delivery and project management with extensive experience in the telecommunications industry. Currently serving as a Service Delivery Project Manager at Vertek Corporation since November 2014, Heidi oversees the coordination of telecommunication services to ensure timely and high-quality service delivery. Prior to this role, Heidi worked at Verizon Enterprise Solutions for over 16 years, holding positions as Service Program Manager and Technical Program Manager, where responsibilities included managing cross-functional teams, client collaboration, service level agreement performance management, and continuous service improvement. Early career experience includes roles at Verizon New England Inc., NYNEX Home Marketing Center, and Bell Atlantic NYNEX Mobile, showcasing a strong foundation in customer service, sales, complex service negotiations, and network consulting. Heidi holds a Bachelor's degree in Geography and Geology from the University of Vermont.