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Cristina Sanchez is a seasoned professional with extensive experience in retail training and management, currently serving as the Retail Excellence Senior Training Manager EMEA at Versace since May 2018. Prior to this role, Cristina held various positions at Burberry from September 2009 to 2018, including Retail Academy Training Manager, CRM Manager for London, and Assistant Store Manager. Responsibilities included planning and delivering global retail training, implementing onboarding programs, driving customer retention strategies, leading large teams, and enhancing customer service standards. Cristina is adept at developing leadership programs and collaborating with cross-functional teams to foster talent and improve operational excellence in the retail sector.