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Piyush Patel is an accomplished Principal Client Support Engineer at American Well, where since October 2018, Piyush has managed critical software system issues for stroke clients across North America, ensuring a high level of customer experience through timely resolutions and effective troubleshooting. Prior to this role, Piyush served as a Technical Support Specialist and QA Tester at Aptify from November 2013 to October 2018, demonstrating a strong focus on customer service and technical expertise in Aptify products. Piyush holds an Associate's degree in Criminal Justice and Corrections and a Bachelor of Science in Legal Studies from John Jay College (CUNY).