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Grace Fernandez is a seasoned customer support professional with extensive experience across various organizations. Currently serving as a Customer Support Specialist IV at VERO since July 2022, Grace provides comprehensive assistance to renters and managers on the VERO platform, utilizing multiple communication channels to resolve inquiries. Prior to this role, Grace was an Associate Product Support Specialist at Better, where exceptional service and high customer satisfaction metrics were maintained. Grace's background also includes significant experience at Uber as a Greenlight Senior Support Specialist and Greenlight Support Specialist, along with roles at the NYC Department of Education and British Airways, demonstrating a consistent ability to handle customer interactions effectively in diverse environments.