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Leonora Wolmarans is an experienced professional in quality assurance and customer service, currently serving as a Senior Quality Assurance Specialist at Suncorp New Zealand since June 2016, while also holding the position of Quality Specialist at Vero Insurance New Zealand since December 2013. Leonora's expertise includes designing and implementing quality assurance programs, conducting audits, and monitoring customer communications to ensure adherence to compliance standards. Previous roles include Retention Business Development Manager at Black + White, where Leonora established retention strategies, and various positions at 2degrees Mobile, including Corporate Services Agent, where significant process improvements were implemented. Leonora's early career involved administrative and sales support roles, demonstrating a strong foundation in customer relations and service excellence. Education was completed at Victoria University of Wellington.