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Ken Lain is a seasoned executive with extensive experience in the telecommunications industry, currently serving as Senior Vice President at Verizon since May 2023. Prior roles include Vice President of Partner Management and Vice President of Sales and Service Operations at Verizon Communications, where responsibilities included overseeing sales and operational strategies. Ken's tenure at Verizon Wireless saw leadership as Regional Sales Director and Customer Service Director, where management of a large contact center and regional customer support were key focus areas. Earlier career stages involved various call center leadership roles within Verizon from April 1994 to June 2001, emphasizing operational management across Western U.S. call centers. Ken Lain pursued a Bachelor of Business Administration from the University of Bellevue and has attended Oregon State University and Portland Community College.