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Ingrid Judge has extensive experience in technical support and event planning, currently serving as an Engr III Spec-Systems Ops at Verizon Wireless since November 2002, where responsibilities include managing reseller technical escalations, coaching call center supervisors, and reducing trouble ticket submissions by 22%. Previous experience includes a role as a Network Technician, focusing on the analysis and resolution of customer-impacting faults within complex wireless networks. Additionally, since September 2008, Ingrid Judge has been involved with Social Elevation, an event planning company dedicated to transforming ordinary events into extraordinary experiences for clients. Earlier career experience includes working in International Special Member Services at Delta Air Lines, where responsibilities involved securing airspace and advising on international travel documentation. Ingrid Judge holds education credentials from DeVry Institute and James J Ferris High School.